Last updated: October 2026
Privacy Policy
This policy explains how VPNWest handles information when providing its website, user panel, and network acceleration subscriptions. Data needed for account management and billing is handled separately from network access content; the no-logs position in this policy does not mean that order and account data are not retained.
Account and Order Data
VPNWest lets users create an account with a username and password, without an email address. An email address is not required for account creation and is not collected by default. Do not include personal information unrelated to the service in your username or support tickets. If you choose to provide an email address or an attachment, its contents will be used only to handle the relevant request.
This service processes account identifiers, information needed for authentication, plan status, aggregated data usage, and order numbers, amounts, payment status, and refund records. This data is used to verify access, reconcile transactions, calculate remaining data, and provide support. Support ticket contents help us understand issues and respond to requests. Do not submit passwords, complete payment credentials, or subscription links.
No-Logs Policy and Operational Data
VPNWest does not record which websites users access through its subscription service. It does not store browsing histories, lists of destinations, or communications content, nor does it create connection logs that could be used to trace an individual's activity. Histories linking connection start and end times, source addresses, and destination addresses are not retained as routine logs.
While a connection is active, the system temporarily processes routing and session state. This information is not kept as an individual connection history after the connection ends. Account-level data usage summaries are used for allowance calculations and do not include details of websites visited. Troubleshooting uses necessary error information and aggregated operational metrics; browsing content is not collected as a troubleshooting method.
Usage Metrics and Local Storage
Website usage metrics help us understand page views, referral sources, and button usage so we can improve content and workflows. Metrics are limited to interactions on this website and do not extend to other websites users access through international routes. They should not contain passwords, authentication credentials, or subscription content.
Cookies and browser local storage are used to maintain necessary sessions and save login credentials and language preferences. Users can manage this information by logging out, clearing site data, or changing browser settings. After clearing it, you may need to log in again and restore your preferences. On shared devices, log out and clear the relevant site data when you finish. Browser storage is separate from server-side order records; clearing the former does not automatically delete the latter.
Payment Processing and Necessary Sharing
This service supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or transaction network, and their own policies govern how they collect and process information. VPNWest receives the payment result and transaction identifier needed to verify an order; users are not asked to submit their payment account password to this website.
Information is shared with relevant processors only as needed to provide the service, process payments and refunds, maintain essential infrastructure, or respond to applicable legal requirements. Sharing is limited to what is necessary for the purpose; account data and usage metrics are not offered for sale. This policy does not describe the privacy practices of third-party websites.
Data Retention and Deletion Requests
Account data is retained for as long as needed to use the account and provide the service. Order, payment, and refund records are retained for as long as needed for reconciliation, dispute resolution, and applicable legal requirements. Support tickets and usage metrics are deleted or de-identified once their relevant handling or analysis purpose is complete; they are not kept as indefinite personal profiles.
Users can submit requests to access, correct, or delete information through a user panel support ticket. This service will verify account ownership and explain the scope of the request; verification does not require an account password. Deletion may affect login, subscription use, and future support. If a transaction is still in progress or records must be retained by law, we will explain what cannot yet be deleted and why. Data in backups is cleared as backups are rotated and is not reused for day-to-day operations.
Policy Updates and Related Terms
Updates to this policy will be published on this page, and the date at the top will be revised. Significant changes to data use, sharing, or user rights will be clearly announced on the website or in the user panel. Where the law requires separate consent, continued browsing will not be treated as consent.
If you have questions about this policy, submit them through a user panel support ticket. Subscription fulfillment and refund rules are described in the Terms of Service. A privacy request does not replace a refund request or affect any rights available under applicable law.